CASD has grown significantly since the last service evaluation survey in 2014. In an effort to improve the quality of its services and to better meet the expectations of its growing number of users, anonymous evaluation surveys were conducted.
Overall, respondents were satisfied with the services provided by CASD, with about two-thirds of the surveyed customers rating them above 7 out of 10. When comparing results to the 2014 survey, we note that the rise in the number of customers, added to the increase of the CASD workload, did not affect the overall user assessment, as was feared. This overall increase in satisfaction is due to the strengthening of all CASD teams, as well as to the automation and computerization of a large part of CASD management procedures.
For more info, refer to the 2016 Service Evaluation Survey.